Case Study

How An Explainer Video Helped

Tjenesteshop

Communicate
Value In One Minute

Tjenesteshop, a digital platform for municipal services, partnered with us to transform complex workflows into a one-minute explainer video that became central to their sales materials, pitch decks, and website.

The CMO challenge

Make Tjenesteshop’s value clear in one minute

01
Tjenesteshop

is a digital platform that streamlines the delivery of essential municipal services—such as practical assistance, social housing, and support programs—for vulnerable and underserved groups across Norwegian municipalities. It creates value for both sides: citizens can book services at times that fit their daily routines and communicate securely with providers, while municipalities gain greater flexibility and make better use of staff, time, and resources.

Despite addressing these real pain points, the Tjenesteshop team faced a key challenge:

Making Benefits Clear and Convincing

How to present these benefits to public authorities in a way that was engaging, easy to understand, and visually convincing?

From Paper Burden to Smart Efficiency

The team needed to highlight the inefficiencies of rigid, paper-based administration and show how Tjenesteshop creates order, flexibility, and better use of municipal resources.

The CMO Solution

For Tjenesteshop, we produced an animated explainer video in just three weeks

02

To solve the challenge, CMO Partners, together with our video production partner agency,

Film Partners

,  designed and delivered a 1-minute animated explainer video in just 3 weeks. The process started with workshops to map municipal workflows and identify the moments where Tjenesteshop delivers the most value. From there, our teams developed a clear script and storyline that contrasted the “before” scenario of administrative chaos with the “after” state of seamless digital integration, after which the animation and production phase began.

How CMO can help

Marketing Strategy

The partnership with the mobile operator enabled us to access a large

Read more

To support the video, CMO Partners have provided:

A presentation template with embedded video

A voice-over adapted to the tone of the public sector

The video was included in sales-/demo-materials, published on the website, and presented at live meetings with stakeholders in public authorities. It became a core sales tool, enabling Tjenesteshop commercial team to explain its value in seconds and leaving stakeholders with a clear, memorable impression of the platform’s impact.

Becoming true partners

We delivered results and a process that left our client fully satisfied

03
ts_logo
“CMO Partner helped us transform complex workflows into a simple, visual story - exactly what we needed to connect with communities”
Helene Svelle
Commercial Lead of Tjenesteshop

The collaboration was smooth and cooperative, with the video delivered in just 3 weeks since the project initiation. Our client was pleased with both the process and the result, leaving a strong sense of satisfaction on both sides. The project strengthened the relationship and showed how video is often the most effective way to explain and visualize a service - far more engaging than written descriptions alone.

“It was a pleasure to support Tjenesteshop on this project. Our goal was to create a clear and engaging story that demonstrates their value to decision-makers, and the positive reception confirms we achieved it. Seeing the video integrated into Tjenesteshop’s pitch materials and featured on their website makes our team proud”

Myko Hunchak

Director of client service

Our POV

As a team that thrives on complex projects, we were excited to witness the direct impact of our strategies and initiatives. Vilni’s decision to choose us as their marketing partners is deeply appreciated.

Leadership

Meet our team

Our philosophy is simple — bring together a team of diverse, passionate experts and foster a growth culture that empowers us to deliver our best work for you.